1. Scope and Provider Identification
These General Terms and Conditions (GTC) apply to all contracts between FAM Gebäudedienste GmbH, operating under the name "Grillschule Mallorca" (hereinafter "Organiser"), and the participant (hereinafter "Customer") regarding participation in BBQ courses, cooking events and other events of the Organiser. They apply to bookings made via the website grillschule-mallorca.de as well as to bookings made by phone or in writing.
Provider:
FAM Gebäudedienste GmbH
Falkensteinstraße 281, 46047 Oberhausen
Managing Director: Michaela aus der Beek-Bremekamp
Trade Register: Amtsgericht Duisburg, HRB 22593
VAT ID: DE273228281
Phone: +49 (0) 208 / 388 372 – 0
Email: info@grillschule-mallorca.de
Deviating terms of the Customer shall not be recognised unless the Organiser expressly agrees to their validity in writing.
2. Conclusion of Contract
The presentation of BBQ courses and events on the Organiser's website does not constitute a legally binding offer, but rather a non-binding invitation to book. By submitting a booking via the online booking system or by email, the Customer makes a binding offer to conclude a contract. The contract is concluded when the Organiser confirms the booking by email (booking confirmation).
Before completing the booking, the Customer is informed of the essential characteristics of the service, the total price including all taxes and charges, the payment terms and these GTC (§ 312d BGB in conjunction with Art. 246a EGBGB).
3. Right of Withdrawal
As the BBQ courses offered constitute services in the field of leisure activities that are provided at a specific time or within a specific period, the Customer has no statutory right of withdrawal pursuant to § 312g (2) No. 9 BGB .
The Customer is expressly informed of this during the booking process before submitting the booking declaration and confirms acknowledgement by means of a separate checkbox. The right to cancellation pursuant to Clause 6 of these GTC remains unaffected.
Note: Should the Organiser also sell goods (e.g. vouchers without a fixed date, merchandise) in addition to BBQ courses, the statutory right of withdrawal and a separate withdrawal instruction shall apply to these.
4. Prices and Payment
All stated prices are final prices in euros including the applicable statutory VAT. Unless otherwise stated, the course price includes participation in the BBQ course, all food, beverages (including wine pairing) and the use of the provided grilling equipment and utensils.
The course fee is due upon booking confirmation. The Organiser accepts the following payment methods: PayPal, credit card (Visa, Mastercard) and bank transfer. For payment by bank transfer, the course fee must be paid within 7 days of receiving the booking confirmation, but no later than before the course starts. The booking only becomes effective upon receipt of full payment.
5. Scope of Services
The scope of the service is determined by the respective course description on the website. The Organiser reserves the right to make minor changes to the course content if necessary, provided that the overall character of the event is not significantly altered (e.g. substitution of individual ingredients due to seasonal availability).
The prepared food and beverages are intended for consumption during the course. Taking food away is generally not envisaged for food hygiene reasons, as maintenance of the cold chain cannot be guaranteed after the course ends.
6. Cancellation by the Customer
The Customer may cancel the booking at any time before the course starts. Cancellation must be in writing (email to info@grillschule-mallorca.de is sufficient). The time of receipt of the cancellation notice by the Organiser is decisive for calculating the cancellation fees. The following cancellation fees apply:
- Up to 30 days before the course starts: 15% of the course price, but no less than €25.00
- 29 to 15 days before the course starts: 50 % of the course price
- 14 to 7 days before the course starts: 75 % of the course price
- From 6 days before the course starts or in case of no-show: 100 % of the course price
The Customer is free to prove that the Organiser incurred no or significantly less damage.
Refund: The refundable amount will be returned within 14 days of receipt of the cancellation via the original payment method. At the Customer's request, the refund may also be issued in the form of a voucher valid for 3 years from the date of issue.
Cancellation for voucher bookings: If the booking was paid with a voucher and the Customer cancels in due time, a new voucher for the refundable amount will be issued. The new voucher is valid for 3 years from the date of issue.
7. Substitute Participant and Rebooking
The Customer may nominate a substitute participant at any time before the course starts. The nomination is free of charge and must be communicated to the Organiser in writing.
A one-time free rebooking to another date is possible up to 14 days before the booked date, provided the desired alternative date is available. For later rebookings, the cancellation fees stated in Section 6 apply.
8. Cancellation by the Organiser
The Organiser is entitled to cancel an event if a minimum number of 4 participants is not reached. The cancellation shall be communicated no later than 21 days before the scheduled course date.
In the event of cancellation by the Organiser, the Customer receives, at their choice:
- a full refund of the course price paid via the original payment method, or
- a voucher for the full course price (valid for 3 years), or
- a free rebooking to another available date.
Further claims, in particular for reimbursement of travel and accommodation costs, are excluded provided the Organiser has observed the above-mentioned cancellation deadline. In the event of late cancellation (less than 21 days before the course start), the Organiser is additionally liable for proven, non-cancellable travel and accommodation costs up to a maximum of twice the course price, unless the late cancellation is due to force majeure pursuant to Clause 9.
9. Force Majeure and Weather
BBQ courses generally take place in all weather conditions, as the outdoor kitchen at Grillschule Mallorca has a covered area. In the event of extreme weather conditions (e.g. storms, heavy rain) that make safe conduct impossible, as well as force majeure (e.g. natural disasters, pandemics, official orders), the Organiser is entitled to cancel or postpone the event.
In these cases, the Customer receives, at their choice, a full refund of the course fee or a voucher for an alternative date. Any further claims are excluded.
10. Vouchers
Vouchers issued by the Organiser are valid for 3 years from the date of issue and can be redeemed for all offered BBQ courses. Cash payment of vouchers is excluded. Vouchers are transferable.
Redemption is carried out by entering the voucher code in the online booking system or by communicating the code during a phone or written booking. Partial redemption is possible; the remaining balance stays on the voucher and can be used for further bookings.
Voucher redemption by third parties: When a voucher is redeemed by a person other than the voucher purchaser, the contract for course participation is concluded with the redeeming person. The redeeming person accepts these GTC by making the booking. The voucher purchaser remains the holder of any refund claims, unless the redeeming person has paid the difference themselves.
11. Liability
(1) The Organiser has unlimited liability for damages resulting from injury to life, body or health caused by a negligent or intentional breach of duty by the Organiser, its legal representatives or vicarious agents.
(2) For other damages, the Organiser is only liable in cases of intent, gross negligence or breach of material contractual obligations (cardinal obligations). In the event of a breach of material contractual obligations, liability is limited to the foreseeable damage typical of the contract.
(3) The preparation of food on the grill involves specific risks (open fire, hot surfaces, sharp kitchen utensils, fat splashes, smoke and spark generation). The Organiser provides suitable protective equipment and instructs the participants in the safety rules at the beginning of the course. Participants are obliged to follow these safety instructions.
(4) Participants are advised not to wear delicate or high-value clothing. The Organiser is only liable for course-specific effects on clothing and personal items (in particular from smoke, fat splashes or sparks) in cases of intent or gross negligence.
(5) The above limitations of liability also apply in favour of the Organiser's employees, representatives and vicarious agents.
12. Health and Allergies
The Customer is obliged to inform the Organiser in writing no later than 5 working days before the course starts whether they or the participants registered by them have any food intolerances, allergies or other health restrictions relevant to participation in the course. The Organiser endeavours to accommodate reported allergies and intolerances but cannot guarantee the complete avoidance of cross-contamination due to the open course environment.
The Organiser is entitled to exclude participants from the active preparation of food if there are concrete indications that food hygiene requirements cannot be met. This applies in particular in the case of:
- open or improperly covered wounds on hands or arms,
- acute, contagious gastrointestinal diseases, or
- visibly infectious skin diseases in the hand area.
The decision is communicated to the participant stating the reason. Where passive participation (observation, tasting) is possible, this will be offered. If this is also not reasonable, the Customer receives a voucher for the full course price or a refund via the original payment method, at their choice.
13. Alcoholic Beverages
Alcoholic beverages (wine pairing) are served as part of the BBQ courses. Non-alcoholic alternatives are available at all times in sufficient quantity. The Organiser reserves the right to restrict or refuse the serving of alcohol to individual participants if this is required for reasons of safety or youth protection. Bringing your own beverages is not permitted.
14. Minimum Age
Participation in BBQ courses is permitted from the age of 16. Minor participants between 16 and 17 years of age require the written consent of a legal guardian. The supply of alcoholic beverages to persons under 18 is prohibited under the regulations of the Comunitat Autònoma de les Illes Balears (Ley 9/2019, Art. 56). Minor participants receive exclusively non-alcoholic beverages.
15. Image and Photo Rights
During the events, photo and video recordings may be made by the Organiser or commissioned third parties for documentation and advertising purposes. The use of recordings in which participants are recognisably depicted for the Organiser's public relations (website, social media, print media) shall only take place with the prior express consent of the participant. Consent is obtained separately on site at the beginning of the event (opt-in) and may be revoked in writing at any time with effect for the future.
Already published recordings will be removed within a reasonable period after revocation, insofar as this is technically possible and reasonable.
16. Data Protection
The collection, processing and use of personal data is carried out in accordance with the applicable data protection regulations (GDPR). Details can be found in the Privacy Policy of the Organiser.
17. Applicable Law and Jurisdiction
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the Customer is a consumer, the mandatory consumer protection provisions of the state in which the Customer has their habitual residence also apply, insofar as they offer greater protection (Art. 6(2) Rome I Regulation).
The place of jurisdiction for all disputes arising from the contractual relationship is – insofar as legally permissible – the registered office of the Organiser. International jurisdiction is governed by Regulation (EU) No. 1215/2012 (Brussels Ia Regulation).
Note: As the service is provided in Spain, mandatory Spanish consumer protection provisions may additionally apply in individual cases. The Organiser recommends having this checked individually if needed.
18. Online Dispute Resolution
The European Commission discontinued the Online Dispute Resolution (ODR) platform as of 20 July 2025. A link is therefore no longer available.
Our email address: info@grillschule-mallorca.de
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
19. Final Provisions
Should individual provisions of these GTC be or become wholly or partially invalid, the validity of the remaining provisions shall not be affected. The relevant statutory provisions shall apply in place of the invalid provision.
Amendments and supplements to these GTC must be made in writing. This also applies to the waiver of this written form requirement.
As of: March 2026